Continue this blog post from last time we talk about new features added in Mulaboration, we are introducing the Search & Follow Up for Twitter in Network Leads.
Let's start with Search & Follow Up first, as we mentioned about Mulaboration, it is a collaboration tool for enterprise with social media integration. We are mostly focusing on HOW enterprise like you guys to communicate with colleagues and business partners in a secure social style platform, and HOW your company could have a better tool to start marketing over the popular social media web sites. By having a system for your company communicates with customers, we understand corporate do need a RIGHT people to do so. You cannot assign a Sales Manager to work on engineering task, or an engineer work on Sales and Marketing role. So here the Search & Follow Up function created in Mulaboration for company to assign the RIGHT people to answer the RIGHT questions/ feedback from the consumers on Twitter.
When your colleagues or you do search something Twitter status that is relative to your company, you can assign the suitable Workgroup to follow-up the selected Twitter user.
In Muecs for example, when someone on Twitter are talk about “collaboration tool” or “social media” as keywords that we searched. Our colleagues will see the message and send the status message to a specify Workgroup to follow-up. If the message talk about “looking for collaboration too for my company”, then this Twitter status will send to our sales department Workgroup to follow-up. If there is talking about “How can my company network upgrade to Enterprise Plan in Mulaboration?”our technical support Workgroup will follow-up and reply to the user.
